Priority email help. Washers, dryers, refrigerators, freezers, microwave ovens, stoves, dishwashers, air conditioners. Whirlpool, GE, Maytag, Frigidaire, Kenmore, Hotpoint, and most other brands
TERMS OF SERVICE
1 We will do our absolute best to answer your questions the within 24 hours after we receive it. If your request includes a request
for parts information, the parts information may be sent separately at a later time, but should not be more than the next
day.
We check for PrioriTech requests often. There may be times, however, that no one is available to answer your request because of vacation time, out of town meetings etc. While this is rare, it
does occasionally happen. We do not give any guarantee that your email will be answered within 24 hours after we receive it.
We do guarantee that your request will be answered as soon as possible.
All active members of PrioriTech Silver, Gold, and Platinum will receive prior notice, if possible, via the email address we have on record, if no one will be available to
answer your requests for more than 2 consecutive days. We can not be held responsible for power outages, equipment
failure, Internet service failure, sickness, or any other circumstance beyond our control that may cause a delay in you
receiving a reply from us.
2 We will do our absolute best to answer your questions and help you solve your appliance problem. We do not,
however, give any guarantee or warranty that our information will help you solve your appliance problem. Our advice
given to you is intended to help YOU diagnose YOUR problem.
If you sign up for PrioriTech One, you will not be charge if, after we read your request, we feel we can't help you because your problem concerns an appliance that we are not familiar with.
While it occasionally happens, it is rare that we can read your complaint and
then make a positive diagnosis based on the information that we have. We will give you a list of the most common
possible causes of a particular problem as we know them. You are responsible for taking the information we supply and
making the final diagnosis of your problem. There are a lot of appliance problems that have many possible causes, and we
may not list all possible causes. You may send in as many requests as necessary for help as your diagnosis process
proceeds.
There are many repairs that are too complicated for us to try to explain. We can not give very long,
complicated repair procedures. When necessary, we may suggest you purchase a repair manual, if available, to help you
with the repair.
Although we are considered experts in our field, no one knows it all, so there may be questions you
have that we do not have an answer for. We can only answer questions to the best of our ability and knowledge.
For
safety reasons, we do not give repair advice on microwave ovens. We do not service or give repair advice on central
heat and/or air units, any heating units, gas clothes dryers, small appliances such as toasters, bread machines, blenders,
etc., and a few brands of appliances including but not limited to SubZero.
Most appliances sold outside of the USA are
different model numbers and may be different physically than those sold in the USA. Therefore, we may not be able to
answer questions or furnish parts for appliances outside of the USA.
3 Patrons signing up for PrioriTech One will receive a $5.95 credit toward their first parts order. PrioriTech One members must include their member number with their order in order to receive this credit. Your order must be placed within 30 days of signing up for PrioriTech One.
Active members of PrioriTech Silver, Gold, and Platinum will receive a credit of up to $6.95 for Shipping & Handling charges on each parts
order of $25.00 or more placed while he/she is an active member, up to a maximum of the cost of your membership during any membership period. If the Shipping & Handling charge for any one order is less than $6.95, only actual Shipping & Handling charge
amount will be credited to that order. If Shipping & Handling for any order is over $6.95, you will be charged for any
amount over $6.95. Orders of $24.99 or less will receive a Shipping & Handling credit of $3.00 per
order up to a maximum of the cost of your membership during any membership period. The Shipping & Handling credit may not be applied to shipping insurance. Orders must be
received by us prior to the expiration date of your membership in order to qualify for the Shipping & Handling
credit.
Active members of PrioriTech Gold will receive an extra 5 percent discount off of our quoted price on all parts orders. Active members of PrioriTech Platinum will receive an extra 10 percent discount off of our quoted price on all parts orders. Members must include their username and password with their order in order to receive the S&H credit and discount.
4 With Priority Silver, Gold, and Platinum, you may use your PrioriTech membership benefits as often as you like during the duration of your membership.
With PrioriTech One, you may request help on one problem with one appliance. We will do our best to help you, and you may send in as many requests as necessary to help you with this problem within 30 days of signing up. Your membership in PrioriTech One will expire 30 days after you sign up. Requests for help on another appliance or a second problem with the same appliance will not be answered unless you purchase PrioriTech One for that appliance and problem.
5 With Priority Silver, Gold, and Platinum, you
will choose your username and password that must be included with your PrioriTech correspondence. This username and password will give you access to the special form to use for your requests. If you loose your
username or password, you may request it by sending email to prioritech@appliancepro.com. Be sure to
include your name, address, and email address. We will send the information to the same email address that you
used when you signed up. If your email address changes, you should notify us immediately at
prioritech@appliancepro.com.
PrioriTech One members will receive a member number instead of a username and password. The member number will expire 30 days after you sign up for PrioriTech One.
6 If you would like to renew your membership using the credit card or
checking account you used to sign up, just send us an email request to
prioritech@appliancepro.com. Include your name, username, password, and
current expiration date (if known). We will process your renewal.
If you sign up for automatic renewal, we will process your renewal
approximately 10 days prior to the expiration of your current membership.
If you would like to cancel your automatic renewal, send email to
prioritech@appliancepro.com at least 10 days before the expiration of
your current membership. Be sure to include your name, username,
password, and current membership expiration date.
7 We reserve the right to deny membership to any one for any reason. We also reserve the right to revoke the membership
of any member for any reason. If a membership is revoked, no refund will be given.
8 Always unplug the appliance or disconnect the power before attempting any repairs. Always turn off the gas at the
source before repairing any gas appliance. Always wear safety glasses when using tools. Keep loose clothing and hair
away from any moving parts.
Safety is of major importance when performing any service or repair on any electrical appliance. Garrell's AppliancePro,
Mike Garrell, E.L. Garrell, or any employee of Garrell's AppliancePro assumes no responsibility for your safety.
If you feel that your problem is too serious for you to repair yourself, please contact a local technician.
Our advice given to you is not guaranteed in any way, but is intended to be a guide to help you diagnose your problem.
We will, however, give the best advice we possibly can, based on our years of experience. YOU are responsible for the
final diagnosis of your appliance. We may suggest parts, but it is up to you to determine if the part is needed before you
order the part.
By you signing up for PrioriTech, e-mailing us for advice, or using our troubleshooting tips or FAQ file, you agree not
to hold Garrell's AppliancePro, Mike Garrell, E.L. Garrell, or any employee of Garrell's AppliancePro liable in any
way.
9 The PrioriTech request page is at
http://www.appliancepro.com/prioritech/.
PrioriTech Silver, Gold, and Platinum members should use the form on this page to submit your requests for technical
assistance. This page is username and password protected so we can be
sure only members get the benefits of PrioriTech. Also, the form
requests all of the information required for us to process your
technical assistance request.
10 If you find it necessary to email directly to us, email to
prioritech@appliancepro.com. Be sure to include your user name and
password (or member number) on all correspondence.
